Customer Support

Magnus Warranty

Magnus Engineered Equipment is dedicated to providing the highest quality standards and reliability in all the equipment we manufacture. For over 90 years the name Magnus has represented premier quality equipment in the metal cleaning and finishing industry.

We back up our products with a solid warranty, insuring our customers are delivered the quality machines or systems they expect from Magnus.

Magnus Warranty on Basic Equipment

Magnus warrants the equipment supplied will be free from defects in materials and workmanship and will perform mechanically as quoted. Any components that prove defective in material or workmanship within one year from date of purchase will be repaired or replaced, at the discretion of Magnus Engineered Equipment, without charge. Magnus Engineered Equipment will pay shipping charges for parts covered by this warranty.

Installation is the responsibility of the purchaser.

Custom/Fabricated Services

Magnus Engineered Equipment offers a wide range of custom and fabrication services to customers as part of its comprehensive, in-house capabilities.  Full line services begin with our engineering services group, which handles design and implementation of both mechanical and electrical disciplines.  In our factory, we maintain complete fabrication capabilities from sheet to finished products in stainless, carbon, aluminum and other metals.  Services also include finish painting and complete assembly.

Finally, Magnus can address special process applications that go beyond conventional cleaning. Application analysis is critical to proper selection of equipment.  Assistance in evaluating your specific situation is available through one of our application specialists.

Field Tech Services

At Magnus, service does not end with the sale; it begins  at the customer’s request.  Magnus Engineered Equipment can provide the option for a qualified field technician to review the installation work and perform the initial start-up of the equipment at your facility.  Our technicians provide training and support for your personnel, both production and maintenance, to insure years of trouble-free operation .Even the best-made equipment, while kept professionally maintained, will eventually require repairs. When this time comes, you can be confident the necessary repairs will be handled in a timely, cost effective manner. To keep any downtime to a minimum, Magnus maintains an inventory of spare parts.  Another service available to our customers is our Preventative Maintenance Inspection Service. This service provides the necessary maintenance on our equipment to keep it running in prime condition.

Need more help?

Have additional questions about a product or service?  We are here to help!
Contact us at 800-456-6423, by sending us an email, or by filling out the contact form below.